Hive Artes FAQ
General Questions
What is Hive Artes
Hive Artes is an online store for wall art prints. We produce fine arts-inspired designs printed on canvas, poster paper, acrylic, wood, and brushed aluminum. We’re on a mission to fill your walls and spaces with our best-selling artwork at a reasonable price point.
Does Hive Artes produce high-quality artwork?
Yes, Hive Arts produces high quality wall art using professional-grade equipment with automated machine calibration for best printing quality.
What does one-of-a-kind art and exclusive mean as an art buyer of Hive Artes artwork?
One-of-a-kind means we create every design with the intention of being printed once. Because there is one copy for every design, you will own that artwork exclusively. No other home or space will have the same design you bought from us.
Do you accept art commissions?
We currently do not accept art commissions.
Do I own the copyright to the artwork after purchase?
No, the copyright and intellectual property rights of the artwork remain with the artist or seller. You are purchasing a physical copy of the artwork, not the rights to reproduce or use it for commercial purposes.
Product-Related Questions
What types of artwork do you sell?
We sell wall art in print medium. Our print surfaces are canvas, framed poster paper, acrylic, wood, and brushed aluminum.
What sizes is your art available in?
| Print Surface | Sizes (in inches) |
|---|---|
| Poster Paper with Wood Frame Canvas Acrylic Brushed Aluminum Wood | 12W x 16H 18W x 24H 24W x 32H 12W x 12H 20W x 20H 24W x 24H |
| Poster Paper (No frame) | 12W x 16H 18W x 24H 24W x 32H 12W x 12H 20W x 20H 28W x 28H |
What type of poster paper is used?
Hive Artes uses 250 gsm museum-quality paper, similar to those used in gallery exhibitions. It’s made to last without changing the quality of the print color for years. That’s because our paper is made with alkaline papermaking technology to avoid yellowing or discoloration.
It’s also FSC-certified as part of our environmental responsibility.
Does Hive Artes use quality canvas for its wall art prints?
Yes, Hive Artes uses quality canvas with responsibly-sourced wood stretcher bars. The canvas is a blend of cotton and polyester with a weight of 300-350gsm. Each print includes a hanging kit and is shipped in protective packaging to ensure it arrives in perfect condition.
Are wall art prints better on canvas vs poster paper?
While two different printing surfaces, they both produce great quality prints and are available in the same sizes. They’re both great materials over all: the textured canvas surface is preferred for art styles like realism and abstract because of the classic look while poster prints are great for most types of art styles.
What materials are used for your brushed aluminum prints?
We produce artwork on silver brushed aluminum DIBOND® panel, durable and lightweight even for large formats. The prints have a matte, glare-free finish that beautifully highlights vibrant colors and monochrome designs. Each print is approximately 3mm thick and includes a hanging kit for easy installation.
What materials are used for your acrylic prints?
Our acrylic prints are made from 4mm thick acrylic, providing a sophisticated and vibrant finish. They are lightweight, shatterproof, and resistant to temperature changes. Each print comes with hanging hardware for easy installation.
What materials are used for your wood prints?
Hive Artes artwork in wood prints feature high-quality birch wood with FSC certification. These prints showcase the natural grain and texture of the wood, adding a rustic touch to your images. They come with a hanging kit for easy installation.
Is your artwork ready to hang on my wall?
Yes, artworks include a hanging kit for both horizontal and vertical mounting. Larger frames (60x80cm and above) have a pre-attached hook, while smaller frames come with a mounting kit and a stand. Each frame has three sawtooth mechanisms on the back for secure wall mounting. Please note that screws or nails are not included.
Ordering and Payments
How do I buy wall art prints from Hive Artes?
You can check Our collections→ if you want to find artwork by category.
Or visit our Wall art by room → if you’re looking to fill a specific room in your home, an office, or a business place.
You don’t need to sign up to buy. We encourage sign ups so you can track your purchases, create a favorites list for later purchasing, and get updates for promotions.
How to choose the right frame size and layout for my room?
If you’re not sure what frame size is best for the space you’re looking to fill, you can read our blog about how to best measure spaces before buying artwork →.
What is included in the purchase of a printed artwork?
When you purchase a printed artwork, you will receive a physical copy of the artwork as described in the product listing. The print will be produced on high-quality materials and will closely resemble the digital representation provided.
What payment methods do you accept?
We accept all major credit cards.
Shipping and Delivery
What are your shipping options and costs?
We offer both standard and expedited shipping. Costs are calculated at checkout based on your order's size and weight.
How long does it take to receive my order?
Preparation of your item takes 3-5 business days. While estimated delivery time will be provided during checkout.
Do you offer free shipping?
Yes, we provide free shipping within the contiguous US on orders $300 and above.
Can you ship artwork prints to my location? Absolutely! We can ship to the US, including Army Post Office (APO) addresses within the US.
While we can only ship to a US delivery address, you can do your shopping from anywhere in the world.
How can I change my shipping address?
To ensure the successful delivery of your order, please provide the correct shipping address when placing your order.
We can change or update your shipping address within 24 hours of placing the order. However, once the order has been shipped, we are unable to make any changes to the address or halt the shipment. You will need to contact the shipping carrier directly to make any address changes.
To change the shipping address for your order, please visit hiveartes.com/support and fill out the form, or email us directly at info@hiveartes.com.
How is my artwork packaged for delivery?
Your art is carefully packed to ensure it arrives in pristine condition. Prints are rolled and placed in sturdy tubes, while framed pieces are securely boxed.
How do I track my order?
You'll receive a confirmation email with a tracking number once your order ships, allowing you to monitor its journey.
Contact us if you do not receive an email within 7 days from ordering.
What should I do if my package is lost in transit?
If your package is lost in transit, please contact us within 20 days from the estimated delivery date.
To report a lost order, please visit hiveartes.com/contact-us and fill out the form, or email info@hiveartes.com. Provide your order details and any tracking information you have.
We will arrange for a replacement order to be sent to you.
Returns, Refunds, and Cancellations
What if my artwork arrives damaged or defective?
If your artwork arrives damaged or defective, please contact us within 7 days of receiving the package. We will provide instructions for returning the item and will offer a replacement or refund, as applicable.
Please include the following:
- A description of the problem and details about how the order was packaged.
- Pictures of the damaged order item(s) and its packaging (outside of the packaging and its inserts).
You have the option to receive a refund or a replacement for the damaged or defective item you received.
Can I return a product if I change my mind?
Unfortunately, we do not accept returns for reasons of change of mind. Each product is custom-made for your order.
What should I do if I receive the wrong product?
If you receive the wrong product, please visit hiveartes.com/support and fill out the form, or email us at info@hiveartes.com immediately with your order details and a photo of the received item. We will rectify the issue as quickly as possible.
Can I cancel my order?
Orders can be canceled within 24 hours of placement. After this period, we start the production process, and cancellations are not possible.
How do I return an item if I’m not satisfied with the quality?
At Hive Artes, we are committed to delivering high-quality products to our customers. If you are unsatisfied with the quality of the product you received, please contact us within 30 days of receiving the item. We will investigate and find a solution for you.
Please provide us with details about your concerns, such as issues with color consistency, print issues, or material defects, along with supporting images.
Our quality assurance team will promptly review your claim. If validated, we will offer a complimentary replacement shipped to you as soon as possible. If a replacement is not an option or you prefer not to wait, we will issue a full refund.
How do I track my order?
You'll receive a confirmation email with a tracking number once your order ships, allowing you to monitor its journey.
Contact us if you do not receive an email within 7 days from ordering.
What should I do if my package is lost in transit?
If your package is lost in transit, please contact us within 20 days from the estimated delivery date.
To report a lost order, please visit hiveartes.com/contact-us and fill out the form, or email info@hiveartes.com. Provide your order details and any tracking information you have.
We will arrange for a replacement order to be sent to you.